Question 1

How fast is voyager broadband?

Accepted Answer

As a rule, we’ll offer you the fastest type of service your address can get. If you can get Fibre, we’ll work with you to try and get it installed to your business. If Fibre isn’t available, we’ll try for VDSL. And if neither of those are an option, our ADSL service is still pretty fast: just ask TrueNet. Upgrades to faster service types are generally free (barring any extra work we may need to do-we’ll discuss these charges with you first) although we will ask you to sign up for a new contract term. We also have speed upgrades available for Fibre connections.

Question 2

What does it cost to move to voyager?

Accepted Answer

Switching an existing service to us is generally free of charge, although we do charge $14.95 to courier one of our modems out to you, and $14.95 to port an existing phone number to our network. We don’t charge fees to transfer your services to us other than that.

Question 3

Do I get a router with voyager business plans?

Accepted Answer

Our unlimited business plan includes a free router rental which is suitable for small businesses or home office. We have a range of router upgrades available for rent or purchase for larger, more demanding applications. We also offer a remote Router Management Service if you’re looking for it.

Question 4

What does it cost to install a new voyager internet connection?

Accepted Answer

In most cases, we don’t charge install fees for new connections. There are some exceptions, sometimes our network service partners will advise us that there is extra work required to install your service. We will discuss these charges with you before proceeding.

Question 5

What voyagers's business contract terms?

Accepted Answer

Our standard business broadband contract term is 12 months but we offer a discount for longer terms of 24 and 36 months.

Question 6

What are the voyager's optional addons?

Accepted Answer

Domain name registrations, website hosting and VoIP services which include competitive calling bundles and phone rental.

Question 7

How long will my order take voyager?

Accepted Answer

If you have an existing connection you’ve asked to transfer to us, generally only a few days to a week-we’ll email you as soon as we have a confirmed date. Sometimes it takes a little longer if we strike problems, but we’ll let you know when this happens. To make sure things go as smoothly as possible, please make sure you supply the correct account name and account number for your current ISP. If you’re transferring to us and also upgrading at the same time, things could take a little more time.

If you’re ordering a brand new ADSL or VDSL connection through us, we should let you know within a couple of days when we expect it to be done-most of the time this is around a week from the time you order, but sometimes it takes a little longer.

If you’re ordering a new Fibre connection, and your business is in a standalone building that you own, with no shared driveways or Rights of Way, the connection should be done within a few weeks to a couple of months, barring any unforeseen delays. If you rent, the fibre company will need to gain the written consent of your landlord. If you live in a building with other tenants (like a typical office building) or have a shared driveway, and none of the tenants currently have Fibre, installing Fibre can take quite a bit longer, as the fibre company will need to gain written consent from every affected land owner. A few weeks after after you place your order, the fibre installation company will begin contacting land owners (if you or your neighbours haven’t hear anything after a month, please give us a call so we can follow up.)

To speed up this process, you can get your neighbours’ landlords to fill in their consent forms ahead of time (if you’re in a Chorus area, you can find it here, if you aren’t sure who your Local Fibre Company is, get in touch with us on 0800 4 SPEED and we’ll help out.)

Question 8

Can I get a phone line without having broadband with voyager?

Accepted Answer

Our business Voice connections are designed to work in a variety of scenarios, so yes! You will need special equipment to enable our VoIP services to work, but we can help you out with that too. Drop us a line and we’ll work something out for you.

Question 9

Is voyager 'unlimited data' plan really unlimited?

Accepted Answer

We believe that “Unlimited” should mean unlimited: no slow downs, no traffic shaping, no hidden charges. We want to make sure that this is true for everyone. As much as we can, we’ll let you do whatever you want on our network as fast as you can, but sometimes there’s a chance that very, very high usage will start to affect our other customers, and when that happens, we’ll talk to you about solutions that work both for you and for our other customers. We define “Fair Use” to mean the usage patterns of 99% of our users, assessed on a monthly basis. If you’re in the 1%, we’ll be in touch, but don’t worry, we won’t spring anything on you without talking to you first.

Question 10

Can I to voyager but keep my phone with current provider?

Accepted Answer

Yes, this is no problem at all. It might pay to check your contract with your current provider though: some providers offer 'bundled pricing' which requires both a phone line and an internet connection, so if you transfer your broadband away, they may start charging you more for your phone line. To be extra safe, please state 'I wish to keep my phone line 0X XXX XXXX with my existing provider' when entering your order

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